Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access this website (https://www.lovesurprises.co.uk) or use any of its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Welcome to our website Lovesurprises.co.uk.

This website is operated by LOVE SURPRISES UK Ltd.

Throughout the site, the terms “We”, “Us” and “Our” refer to Love Surprises UK Ltd and the services provided by LOVE SURPRISES UK LTD.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


1.1 Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Prices for our products are subject to change without notice.

1.2 Customs or taxes

For all international deliveries, any customs, taxes or import duties levied once the product reaches your destination country will be your responsibility as we do not have control over these charges and cannot predict them.

1.3 Payment

a) We only accept credit card, debit card & PayPal payments. You must provide us with valid payment information in connection with your orders.

b) By providing us with your payment information, you agree that (i) Love Surprises UK is authorized to immediately invoice your account for all fees and charges due and payable to us hereunder, (ii) We are authorized to share any payment information and instructions required to complete the payment transactions with our third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).
c) You agree to immediately notify Love Surprises of any change in your payment information.

1.4 Change in pricing or billing method

We reserve the right at any time to change our prices and billing methods. If payment cannot be charged to your payment card or your payment is returned for any reason, we reserve the right to either suspend or terminate your access to the unpaid-for services.

1.5 – Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

1.6 Currency conversion

If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.


2.1.1 Order Acceptance

a) Any order you submit to LOVE SURPRISES UK constitutes an offer to purchase.
b) If you do not receive a message from LOVE SURPRISES UK confirming receipt of your order, please contact our Customer Service department before re-entering your order. The confirmation of receipt of your order does not constitute our acceptance of your order.

c) LOVE SURPRISES UK is only deemed to have accepted your order once the products you ordered have been dispatched.

2.1.2 Confirmation of order

Once your order has been placed, the summary order details will be displayed. You should print or save this page for your records.

2.1.3 Order processing

a) Before your order can be processed, LOVE SURPRISES UK will request some personal information from you during checkout. These may include name, shipping address, telephone number and financial information including credit card number and expiration date.
b) This information is for billing purposes only and to fulfil your orders. If we have trouble processing your order, we will use this information to contact you.
c) We require that you review and consent to our Terms and Conditions before placing order.

2.1.4 Order Issues

Although we strive to accept all valid orders, LOVE SURPRISES reserves the right to deny any order for any reason, including if: (i) we discover an error in pricing and/or other information about the Product or receive insufficient or erroneous billing, payment, and/or shipping information, (ii) we suspect an order has been placed using stolen payment card
information or otherwise appears to be connected to fraud, or (iii) the ordered item(s) or service is unavailable due to discontinuance or otherwise. We may also refuse any order that is connected with a previous payment dispute.

2.1.5 Order Cancellation Policy

a) Orders can only be cancelled before it is dispatched for delivery. You can notify us by email at enquiries@lovesurprises.co.uk
b) LOVE SURPRISES reserves the right, if any product is discontinued or otherwise becomes unavailable to (i) cancel your order and provide you a refund for the amount paid for the Product (ii) substitute the product with a similar product or (iii) issue you a pro-rata refund.

2.2 Refund Policy

We hope that you are pleased with your order, as we would hate for you to be unhappy
However, if for some reason you are unhappy with an item. Please contact us at
sales@lovesurprises.co.uk and we will do our best to make it right for you.
There may be exceptional cases where a refund may be appropriate. These include:

i. Items with damaged, missing parts or not in its original condition for reasons due to
manufacturer’s error

ii. Items that do not meet the standards on receive

iii. Items that are not delivered within 30 days from the date of purchase
Note: The rights to return the products will not apply if the product has been used or not in its original condition. You can request a refund by emailing LOVE SURPRISES support at sales@lovesurprises.co.uk.

2.2.1. Shipping for returns

a) All returns must be shipped directly to LOVE SURPRISES UK, within 28 days of delivery.
b) You are responsible for the return shipping cost(s) as well as resending the parcel and the return shipping costs will not be refunded;
c) Depending on your location, the time it may take for the product to get to us may differ;
d) While shipping the item, ensure that the package is wrapped securely. And for your protection, we recommend that you consider using a secure postage method and obtain proof of postage or use a signed for service.
e) LOVE SURPRISES cannot assure you that we will get the returned items, and cannot accept any liability for goods loss in transit.
f) If you have any inquiries or require assistance resolving a query, please contact our support team at enquiries@lovesurprises.co.uk

2.2.2 Refund payments
LOVE SURPRISES UK aims to handle your returns within 7 business days of receiving the goods. Upon receipt of the items and your refund is approved, it will take about 30 days for the original credit/debit card used to be credited.

2.2.3 Late Or Missing Refund (If Applicable)
If you are yet to receive a refund after 30 days, you should ensure to check your bank account. Then, you should;
a) Contact your card issuer, though it may take a while before the refund is formally uploaded.
b) Contact your financial institution. There is usually some processing time before a refund is posted.
c) If after all these you are yet to receive the refund, please contact us at


3.1 Registration

3.1.1 To purchase items from LOVE SURPRISES UK, you must first register with us and then follow the set out ordering procedures on the relevant order page.

3.1.2 Your Account is for you only and on no account should you share your account details (username and password) with any other person or with multiple users on a network.

3.1.3 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

3.2 Buying from our website

3.2.1 Details of the prices for the Products and the procedures for payment and delivery are displayed on or through our website. The price of any Product is the price in use at the time and date of your order.

3.2.2 You agree that all information provided for the purpose of purchasing items from our website are correct, and that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds to cover the cost of any product purchased.

3.2.3 We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

3.2.4 Individual LOVE SURPRISES gift boxes cannot be purchased as a lone item, a minimum of three products must be added to the gift box to create a hamper.

3.3 Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

3.4 Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement

3.4.1 In no event shall LOVE SURPRISES UK, its employees, affiliates or suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data, usage interruption,
arising out of or in any way connected with the use or performance of the product or the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if LOVE SURPRISES UK or any of its suppliers have been advised of the possibility of damages.

3.4.2 If your states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.


3.5.1 Prohibited uses
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. All content included on this site are properties of LOVE SURPRISES UK and are protected by copyright trademark and other laws that protect intellectual property and proprietary rights.

3.5.2 License

You are granted a non-transferable, non-exclusive limited license to LOVE SURPRISES, and to use our website strictly in accordance with these terms. Nothing contained in the site shall be interpreted as conferring by implication or otherwise, any license, other than the above- mentioned, or right to any copyright, trademark, patent or other proprietary interest of the site or any third party.

3.5.3 Limitations on use

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm,
defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information
of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


3.6.1 These terms and conditions and your use of our website is governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English court.
3.6.2 We do not warrant that items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


LOVE SURPRISES UK wants to communicate with you only if you want to hear from us. If at any time you do not wish to receive communications from us, you may:
i. Use the opt-out link found in any email solicitation that you may receive.
ii. Choose to opt out, via sending your email address to: enquiries@lovesurprises.co.uk


As a condition of use of www.lovesurprises.co.uk, you agree to hold LOVE SURPRISES UK harmless and be indemnified from and against any and all liabilities, losses, claims, expenses (including attorney’s fees) and damages (whether direct or indirect) arising from or in connection with claims resulting from your use of this Website, including without limitation, any claims or losses alleging facts that if true, would constitute a breach by you of these terms and conditions.


We treat all customers’ information in accordance with our Privacy Policy. Please review our Privacy Policy for more details.


The failure of us to exercise or enforce any right or provision of these Terms of Service shall
not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in
respect to The Service constitutes the entire agreement and understanding between you and
us and govern your use of the Service, superseding any prior or contemporaneous
agreements, communications and proposals, whether oral or written, between you and us
(including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against
the drafting party.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes
acceptance of those changes.


If you have any questions regarding LOVESURPRISES UK, the terms and conditions or the website, please direct all comments and enquiries to enquiries@lovesurprises.co.uk.

Registered in England and Wales, Company number: 12638836