This privacy policy sets out LOVE SURPRISES LTD uses and protects any information that
you give LOVE SURPRISES LTD when you use this website, please read carefully.

LOVE SURPRISES UK LTD is committed to ensuring that your privacy is protected. Should
we ask you to provide certain information by which you can be identified when using this
website, then you can be assured that it will only be used in accordance with this privacy

LOVE SURPRISES UK Ltd may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from July 2020.


This privacy policy describes the kind of information LOVE SURPRISES UK (collectively
“We”, “Website”, “Site”. “Us” or “our”) may collect how the information is collected, used,
shared and maintained as well as how you can control its use.

By visiting LOVE SURPRISES UK, you agree to accept the practices described in this
Privacy Policy.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

3.0 DATA

3.1 How we use your personal data

LOVE SURPRISES UK only collects information you provide to us on
www.lovesurprises.co.uk when you purchase an item, create an account, through our social
media pages or when you download one of our mobile applications (either via Apple iOS or
Android) to your mobile devices. These may include:

  • Personal information such as your name, address, date of birth, e-mail address, telephone and/or mobile phone numbers, payment card information
  • Information about the product you purchase when those items are stored with your name.
  • Information about your device or usage by automated means
  • Information collected from cookies on an aggregate basis as you browse our Site; and
  • Other personal information that you willingly provided to us.

NOTE: If you do not provide us with this information, we may not be able to provide the
goods and services ordered by you.

3.2 How the information collected is used

LOVE SURPRISES UK uses the information you provide for the purposes described in this
privacy policy to:

  • Efficiently complete your order;
  • Provide you information, products and services;
  • Notify you of your order status;
  • Maintain business records;
  • Support our core business functions;
  • Evaluate your use of our Site, and support our Website analytics and marketing campaigns.
  • Contact you for account and promotional purposes;

Respond to your emails, questions, comments, requests, and complaints and provide
customer service; and
We may also use the information for other legitimate business purposes, like detecting
and preventing fraud.

3.3 Unsolicited information

We will endeavour to only take information from you which is reasonably necessary for our
business functions. If you send us personal information that we have not requested, or we
determine that the personal information you have provided to us is not reasonably necessary
or directly related to any of our business functions or activities, we may de-identify or delete
this information without notifying you to protect your privacy.


Financial transactions relating to our website and services are handled by our payment
services providers, Stripe & Paypal. We will share transaction data with our payment
services providers only to the extent necessary for the purposes of processing your payments,
refunding such payments and dealing with complaints and queries relating to such payments
and refunds. You can find information about the payment services providers’ privacy policies
and practices at https://stripe.com/gb/privacy,


LOVE SURPRISES UK does not intentionally collect any personal information from
children under the age of 13. If you are under the age of 13, you can only look at our
Website, but should not make a purchase, register, or submit any personal information to us
By using this website you confirm you are 18 or above.


LOVE SURPRISES UK may disclose your personal information:

  1. To third parties or agents that perform various services for Us, such as order
    fulfilment, web hosting, maintenance services, package delivery, sending e-mails,
    analysing customer data, providing marketing assistance, processing credit card
    payments etc., and they have been bound by confidentiality obligations.
  2. With another company that buys some, or all, of our assets or stock, and that company
    may use and disclose personal information for purposes similar to what is described in
    this policy.
  3. We may occasionally release your information to third parties when we think it is
    appropriate to:
  • Obey legal process;
  • Enforce our Terms and Conditions; or protect the rights, property, or safety of our
    Site, Us, our affiliates, employees, our licensors, representatives, other users, and/or
    the public.


LOVE SURPRISES UK places great importance on the security of all personally identifiable
information you have provided to us when you purchase from our Site.

  1. We use realistic administrative, technical, electronic and physical safety
    measures as well as regular malware scanning to protect your information
    against illegal access, loss, misuse and alteration. We store your personal data
    on secure servers and your payment details are encrypted using SSL
  2. Note that the submission of information over the internet is never entirely
    secure. We cannot guarantee the security of information whilst it is in transit
    over the internet and any such submission is at your own risk. All we can do is
    use all our reasonable efforts to safeguard your data and ensure that we
    maintain a reliable and safe environment to use your data.
  3. It is advisable to close your browser when you have finished your user session
    to help ensure others do not access your personal information. Make sure you
    close your browser session if you use a shared computer or a computer in a
    public place.


  1. Your personal information remains yours, and you reserve the right to access or
    modify the information you have provided by simply logging into your account.
  2. Marketing communication and notifications through emails are always under your
    control. You can click on the “unsubscribe” link at the bottom of any e-mail that you
    receive in the case you decide to unsubscribe.
  3. Please note that if you unsubscribe from our marketing communications, you will still
    receive operational and service messages from us regarding our products and services.


Please remember that any information you disclose in public areas of our Site or the Internet
becomes public information. You should exercise caution when deciding to disclose personal
information in these public areas.


LOVE SURPRISES UK complies with the Data Protection Act 1998 and do not sell, rent,
transfer or exchange your personal information with any third party for business reasons
without your consent. This does not include third parties who help in operating our Website
to serve you better.


  1. Just like with other commercial websites, LOVE SURPRISES UK also use cookie
    technology in web sessions to ensure you get the most from our Site and to enhance
    the service we offer. The use of cookies, as explained above is limited to the creation
    of a trace identification number every time you sign on to our Site, and such cookies
    expire within a short time period after leaving our Site.

To disable cookies, go to “Options” under “Tools” menu. You can also use the ‘Help’ option
in your browser for more details. If you choose to disable cookies, you may not be able to
participate in some or all of the features offered through our Site.


  1. LOVE SURPRISES UK may occasionally contain links to other websites operated by
    third parties. Although LOVE SURPRISES UK try to link only to sites that share our
    top standards and respect for solitude, note that we are not responsible for the content
    or the privacy practices used by other websites.
  2. We encourage you to read the privacy statements of each and every site that collects
    personally identifiable information.
  3. This privacy statement applies solely to information collected by our Website.


LOVE SURPRISES UK may from time to time send you catalogue, information about new
products, services, promotions and special offers which may be of interest to you and we may
invite you to take part in market research or request feedback on our products and services.
This communication may occur by e-mail, telephone, post or SMS. We will obtain your
consent and advise you of how to opt-out of receiving such communications where we are
required to do so in accordance with applicable law.


If you do not wish to receive any further email messages from us, please contact us via
Please ensure you include your full name, address and email address. You can as well use the
unsubscribe link below every email you received.


LOVE SURPRISES reserves the right to change its privacy policy at any time. For the most
up to date version, it is advised you visit this page periodically.


We hope that we can resolve any query or concern you raise about our use of your
The General Data Protection Regulation also gives you right to lodge a complaint with a
supervisory authority, in particular in the European Union (or European Economic Area)
state where you work, normally live or where any alleged infringement of data protection
laws occurred. The supervisory authority in the UK is the Information Commissioner who
may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].


LOVE SURPRISES UK cannot guarantee the security of our Site’s databases or servers,
neither can we assure that the information you supplied will not be intercepted while being
transmitted to us over the Internet. For questions about this policy, or any other issue, please
write to us at enquiries@lovesurprises.co.uk